Update instructions on asking for help

docs/help.rst

@@ -25,21 +25,21 @@ Provide Adequate Information
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 Nothing makes it easier to help you than information. The more information 
-you provide, the easier it'll be to help you. If you are asking for advice on 
-how to do something, share whatever code you've written or research you've 
-performed. If you're asking for help about an error, make sure you provide **at
-least** the following information: 
+you provide, the easier it'll be to help you. At the very least, you should
+provide the code you're using. If you're shy about your code, write a small test
+script to demonstrate the issue. Also, make sure you `wrap your code in backticks
+to make it easier to read <https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA>`__. 
+
+In addition to your code, it would really help if you shared:
 
  1. Your OS (Windows? Mac OS? Linux?) and execution environment (VSCode? A raw 
-     terminal? A docker container in the cloud?) 
+    terminal? A notebook? A docker container in the cloud?) 
  2. Your ``schwab-py`` version.  You can see this by 
-     executing``print(schwab.__version__)`` in a python shell. Make sure you're 
-     using the most recent version *before* asking for help. You can ensure this 
-     using ``pip install --upgrade schwab-py``.  
+    executing``print(schwab.__version__)`` in a python shell. Make sure you're 
+    using the most recent version *before* asking for help. You can ensure this 
+    using ``pip install --upgrade schwab-py`
  3. The full stack trace and error message.  Descriptions of errors will be met 
-     with requests to provide more information.  
- 4. Code that reproduces the error. If you're shy about your code, write a small 
-     script that reproduces the error when run. 
+    with requests to provide more information.
 
 Optionally, you may want to share diagnostic logs generated by ``schwab-py``.  
 Not only does this provide even more information to the community, reading