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Troubleshooting

Note you may need to use python, python3 or python3.8 in the commands shown below, depending on your distribution. The examples simply use python for simplicity's sake.

Basics

There are four important things you need to get a working system.

  1. You need a working Python 3.8 or higher with pip installed.
  2. You need to install hidapi.
  3. You need a udev rule that allows access to your Stream Deck.
  4. You need to install streamdeck-ui and all its dependencies with pip.

Key Press and Write Text do not work

Streamdeck uses pynput for simulating Key Presses but it was not designed for Wayland. Generally your results will be good when using X, but it seems like most new releases of Linux are switching away from it.

ImportError

If you get an error such as:

ImportError: cannot import name 'QtWidgets' from 'PySide6'

This usually means a problem with PySide6. Try resolving with this:

python -m pip install --force-reinstall --no-cache-dir pyside6

No System Tray Indicator

You may receive an error like this on start-up:

qt.core.qobject.connect: QObject::connect: No such signal QPlatformNativeInterface::systemTrayWindowChanged(QScreen*)

This is because gnome does not provide a System Tray out the box and you will need an extension KStatusNotifierItem/AppIndicator Support to make the system tray icon show up.

Could not load the Qt platform plugin "xcb"

You may get the following error:

qt.qpa.plugin: Could not load the Qt platform plugin "xcb" in "" even though it was found.
This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

On Ubuntu, resolve this problem by installing:

sudo apt install libxcb-xinerama0

You may encounter a similar error where the cause is "libxcb-cursor.so.0: cannot open shared object file: No such file or directory". This can be resolved by installing the libxcb-cursor0 package.

On Arch, resolve this problem by installing:

sudo pacman -S qt6-base

You could also try qt5-x11extras if qt6-base didn't work for you.

ModuleNotFoundError: No module named 'pkg_resources'

This module is part of setuptools but may be missing on your system.

python -m pip install setuptools