mod_callcenter

[bugouxiu]

When using mod_callcenter to call both an agent and an external number simultaneously (using the originate command), I need the external number to be connected before the agent is called. I've set execute_on_answer='callcenter xxx' and parked the call. However, after the external call connects, I receive the warning: "File has 2 channels, muxing to 1 channel will occur." The agent receives the call but cannot hear anything, and the external caller continues to hear a warning tone even after hanging up; the channel remains active. This issue does not occur when calling internal numbers. Is there another way to ensure the agent is only called after the external number is connected?thank

[italorossi]

You probably need to call the external number with ignore_early_media=true.

PS: You'll need to post this question to the mailing list or slack channel followed by your dialplan and debug logs, that's a better way to get help from the community.

[bugouxiu]

thanks