The Weather App says "Fatal error" after trying to add a City

[butrus]

Steps to reproduce

1. Start the App
2. Click "Add a city"
3. Write the name of the city into the box
4. Nothing happens
5. Click on "Add"
6. It says: "Fatal error: Please check nextcloud.log and send a bug..." (etc)
7. Nothing appears to be written to the log (loglevel 0, it works for other Apps)

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:
Linux XXX 4.19.0-5-amd64 #1 SMP Debian 4.19.37-5+deb10u2 (2019-08-08) x86_64 GNU/Linux

Web server:
Apache/2.4.38 (Debian)

Database:
mysql Ver 15.1 Distrib 10.3.18-MariaDB

PHP version:
PHP 7.3.11-1~deb10u1

Nextcloud version: (see Nextcloud admin page)

Updated from an older Nextcloud/ownCloud or fresh install:
fresh

Where did you install Nextcloud from:
?

Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled: - accessibility: 1.3.0 - activity: 2.10.1 - apporder: 0.9.0 - bookmarks: 2.3.4 - calendar: 2.0.0 - camerarawpreviews: 0.7.3 - checksum: 0.4.3 - circles: 0.17.10 - cloud_federation_api: 1.0.0 - comments: 1.7.0 - contacts: 3.1.6 - dav: 1.13.0 - event_update_notification: 1.0.1 - external: 3.4.1 - extract: 1.2.3 - federatedfilesharing: 1.7.0 - federation: 1.7.0 - files: 1.12.0 - files_accesscontrol: 1.7.0 - files_automatedtagging: 1.7.0 - files_external: 1.8.0 - files_linkeditor: 1.0.11 - files_mindmap: 0.0.15 - files_pdfviewer: 1.6.0 - files_rightclick: 0.15.1 - files_sharing: 1.9.0 - files_trackdownloads: 1.6.0 - files_trashbin: 1.7.0 - files_versions: 1.10.0 - files_videoplayer: 1.6.0 - firstrunwizard: 2.6.0 - gallery: 18.4.0 - group_everyone: 0.1.4 - groupfolders: 5.0.5 - groupquota: 0.1.2 - logreader: 2.2.0 - lookup_server_connector: 1.5.0 - mail: 1.0.0 - maps: 0.1.2 - metadata: 0.10.0 - music: 0.12.1 - notes: 3.1.1 - notifications: 2.5.0 - oauth2: 1.5.0 - password_policy: 1.7.0 - polls: 0.10.4 - pride: 0.0.3 - printer: 0.0.1 - privacy: 1.1.0 - provisioning_api: 1.7.0 - recommendations: 0.5.0 - serverinfo: 1.7.0 - sharebymail: 1.7.0 - sharingpath: 0.1.0 - spreed: 7.0.2 - support: 1.0.1 - survey_client: 1.5.0 - systemtags: 1.7.0 - tasks: 0.11.3 - text: 1.1.1 - theming: 1.8.0 - timetracker: 0.0.39 - twofactor_backupcodes: 1.6.0 - updatenotification: 1.7.0 - uploaddetails: 0.1.2 - user_external: 0.8.0 - user_usage_report: 1.1.2 - viewer: 1.2.0 - w2g2: 3.0.0 - weather: 1.6.4 - workflow_script: 1.2.0 - workflowengine: 1.7.0 - xray: 0.2.3

Nextcloud configuration:

Config report

{
"system": {
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"nextcloud.lan",
"nextcloud.home"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"dbtype": "mysql",
"version": "17.0.2.1",
"overwrite.cli.url": "http://localhost",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"log_type": "file",
"logfile": "/var/log/nextcloud.log",
"logfilemode": 416,
"loglevel": "0",
"logdateformat": "F d, Y H:i:s",
"instanceid": "REMOVED SENSITIVE VALUE",
"maintenance": false,
"has_rebuilt_cache": true,
"mail_smtpmode": "sendmail",
"updatechecker": true,
"updater.server.url": "https://updates.nextcloud.com/updater_server/",
"updater.release.channel": "stable",
"has_internet_connection": true,
"connectivity_check_domains": [
"alive.lan"
],
"check_for_working_wellknown_setup": false,
"check_for_working_htaccess": false
}
}

Client configuration

Browser:
FF 52.8.0

Operating system:
Linux

[e-alfred]

Do you see any error in the browser console?

[elgorro]

Got the same issue after installation. Nothing in the logs. Checked the browser console and as well nothing obvious (= no error). But I found out, the master here is version 1.7.1 and in app-store it is version 1.6.4. Hope this helps.

[Pontiac76]

I was having the same problem, but found that an API is required.

Found in the configuration section at https://github.com/nextcloud/weather

[Netspider]

adding a (free) api key didn't help in my case.

Request URL: https://MYDOMAIN/apps/weather/city/add
Request Method: POST
Status Code: 502

{code: 502, response: null}

[e-alfred]

@Netspider @butrus @elgorro Which cities did you try to add?

[Netspider]

not working:

• Leipzig
• Berlin, Deutschland

working:

• Germany, Berlin (shows weather for Germany, not Berlin)
• Berlin, Germany (yes, Berlin!)
  ... now even "Leipzig" is working.

I disabled and enabled the plugin, but I also tried this yesterday.

[SuperSandro2000]

Same happening with the docker container without any error.

[SuperSandro2000]

After opening the example api call from openweathermap's email and re-pasting the api token from their email it works for now aperant reason.

[butrus]

OK, I was unaware API key is needed. But I'm not closing the bug, since a more useful error message should be presented to the user ("API key is missing, please read XYZ and set the key in X => Y => Z" instead of just "Fatal error"). Thank you!

[hashworks]

It seems like it takes a while until it actually uses the API key. Had the same bug at first, but it went away.

[ostasevych]

Wouldn't be well to move the window with the API request to the app Settings but not at the NC global level settings?

[FadeFx]

Guys OpenWeatherMap api keys will take some time to enable after creation. Did you try again after some time?

For me it worked an hour later.

[FadeFx]

Wouldn't be well to move the window with the API request to the app Settings but not at the NC global level settings?

As the api key is required only once per installation, this is actually the correct place

[hashworks]

Guys OpenWeatherMap api keys will take some time to enable after creation. Did you try again after some time?

If that is the case this should be noted in the settings, to avoid issues like this one.

[FadeFx]

If that is the case this should be noted in the settings, to avoid issues like this one.

Actually the signup page at OpenWeatherMap says that, this should be enough imo

[hashworks]

"Should be" and "is" are two very different things ;)

[FadeFx]

"Should be" and "is" are two very different things ;)

Ok, so in my opinion this is enough.

To make it clear, this is a limitation of OpenWeatherMaps and has nothing to do with the weather app itself.

[HiranChaudhuri]

I confirm to have the same symptoms. I just installed NextCloud 19.0.5 via 'docker pull nextcloud:19', added the weather app 1.7.4 and see the symptoms described above:
When adding a city I just get an error message.
When adding the free API key the behaviour does not change.

So the message asks me to complain in github. That seems to be all I can do...

Edit: So it seems by just waiting and retrying the problem resolved on it's own. Even if the cause is on the OpenWeatherMap side, a gentle hint could be given either in the logs or in the UI. Not much work for a developer but a lot calmer for so many users.

[john-clark]

Agree with @butrus April 17, 2020 comment saying a more descriptive error is needed.

As there is no information logged into the nextcloud.log

Update: I waited more than a day and could not add city, state (2 letter abbreviation). Adding US zipcode rendered a result in Itally. I finally entered City, State (fullname) and was able to receive results. Better instructions should be indicated.

[mwerle]

Just adding my 2c that the "fatal error check your logs" (sounds scary!) should be replaced by "Contact your Administrator to configure the OpenWeatherMap API Key" (or similar).

This was actually raised/discussed in a bug all the way back in 2016.

And yes, it's in the README, but looks like many people (myself included) don't read that. Furthermore, the readme configuration section should say that it can take some time (hours) for the setting to take effect.

[elgorro]

Works for me since the update. But one big thing is the openweathermap-api:
The API has multiple inputs for search: My places' name is in several countries and in the same country a few time... So u can search with query [String]. There is a list provided by owm that includs all "supported" locations, so every place has his own unique id [int]. Also its theoreticly possible to set a place with coordinates. And only in the USA its possible with ZIP... (https://openweathermap.org/current)

My suggestion: do implement a search like: https://openweathermap.org/ (not the one in the navbar!) with displaying coordinates, i think this can be achived with the new API (https://openweathermap.org/api/geocoding-api)

[almereyda]

I had the same issue with not being able to retrieve data for locations initially.

Guys OpenWeatherMap api keys will take some time to enable after creation. Did you try again after some time?

For me it worked an hour later.

And then it worked a few minutes later.

I agree the error message could be a little clearer about what is happening, esp. since it sends you to nextcloud.log, which does not exist in Docker installs, but also stdout doesn't show an error.

Also location selection could profit from suggestions of city names that are available. These don't even need to be queried from the API, but according to https://openweathermap.org/current there is a download of a city.list.json.gz at http://bulk.openweathermap.org/sample/ which could power such suggestions. Yet this might be another issue.

[JMLatGitHub]

Hello, the problem seems to persist. NC V21.0.2, Weather-App V1.7.5, valid OpenWeatherMap API key is registered.
Very shortly and in addition to the "Fatal error" one, the following message is displayed on the main interface when launching the Weather app:
{{ cityLoadError }}

Prema aquí para obter una clave para a API
(Click here to get an API key)

[junpet]

I use Nextcloud (v23.0.0) in Docker. I installed yesterday the app and saved the API key. My API key exist for months (or years), I use it on my phone for one of my weather app. Still I get the error when I try to add any City. I checked log, but I cannot find anything.

[vgnmnky]

Running Nextcloud (v23.0.1) in a Docker container (in stack with Nginx). Tried with an old (active) key, and with a new one, and getting same error as everyone else. Not got it working with any city.

(edit: en error flashes up then disappears when I go to the weather screen, saying click here to get an API, which I have already entered. Not sure that it's being recognised in the settings.)

[derekakelly]

Fresh install, and getting the same error with 502 bad gateway in chrome console.

[Ayush62]

does it have to do with the version?
before i had nextcloud before installed(snap install) and i did not had this problem before.

[daffydock]

Well, add me to the pile. I am also having the same error when trying to add a new city. Previous cities work, no prob.

[medismail]

I have the same issue in nextcloud 23, the problem is that 'cod' after parsing the json result is in keys not in values check #103