[BUG] Bug Short Description...wont let me sign into an existing account

[Denscryto]

Describe the bug
A clear and concise description of what the bug is.
Sends me my android device before it allows me to use a pin.once it gets to my android it says no passkey. Computer easily let's me make new oisey wallets.wont let me to verify passkey bypass it..I do need some help please..dennis
To Reproduce
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2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior
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Screenshots
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Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Version [e.g. 22]

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Additional context
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[StefanBerger-DFINITY]

Hi @Denscryto
I don't fully understand the flow that does not work correctly for you. Is it the signing into internet identity process, that does not work as it should? And I didn't understand on what device this then happens, on a desktop or a mobile.

Can you please describe the individual steps do do, e.g.

1. on my desktip, chrome browser
2. enter the oisy url
3. click the "Open or Create" button
4. now I see a "Internet Identity" window open
5. it shows my identity number(s) in a list
6. I click one
7. now I see the passcode manager of my browser
8. ...
   and so on

[Denscryto]

1..open chome browser 2.enter oisy wallet 3.click open or create 4.now I see choose identity to connect      It does not my Internet identity number5.I touch more options it says enter Internet Identity 6 typed in my internet identity number continueManualy. (Last week the the internet identity number did show I had no problem.the problem started when I touched continue with another devise I tried to connect with my lap top from my desk top.then it stopped working. )7.sign I with my passkey it shows my cell phone.8.i click one cell phone next it sends a message to my cell phone.the cell phone says no passkey available operation canceled 9.didnt give me a chance to make a recovery phrase. 10..thank u for helping me..Sent from my T-Mobile 5G Device -------- Original message --------From: Stefan Berger ***@***.***> Date: 11/20/24 4:19 AM (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me sign into an existing account (Issue #3670) Hi @Denscryto I don't fully understand the flow that does not work correctly for you. Is it the signing into internet identity process, that does not work as it should? And I didn't understand on what device this then happens, on a desktop or a mobile. Can you please describe the individual steps do do, e.g. on my desktip, chrome browser enter the oisy url click the "Open or Create" button now I see a "Internet Identity" window open it shows my identity number(s) in a list I click one now I see the passcode manager of my browser ... and so on —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[StefanBerger-DFINITY]

Hi @Denscryto thanks for the additional information. This seems to be related to the Identification Process via Internet Identity. I will ask for additional help from one of their development team, @lmuntaner .

[lmuntaner]

Hi @Denscryto ,

Can you log in https://identity.ic0.app/ directly?

Which browser are you using? Is it possible that you were connecting with a different browser before and now?

[Denscryto]

No it was always google..Sent from my T-Mobile 5G Device -------- Original message --------From: Llorenç Muntaner ***@***.***> Date: 11/20/24 10:56 AM (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me sign into an existing account (Issue #3670) Hi @Denscryto , Can you log in https://identity.ic0.app/ directly? Which browser are you using? Is it possible that you were connecting with a different browser before and now? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[Denscryto]

And yes I can log into the web siteSent from my T-Mobile 5G Device -------- Original message --------From: Llorenç Muntaner ***@***.***> Date: 11/20/24 10:56 AM (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me sign into an existing account (Issue #3670) Hi @Denscryto , Can you log in https://identity.ic0.app/ directly? Which browser are you using? Is it possible that you were connecting with a different browser before and now? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[Denscryto]

Do you think I maybe locked out forever or is there a possible solution Sent from my T-Mobile 5G Device -------- Original message --------From: Stefan Berger ***@***.***> Date: 11/20/24 9:09 AM (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me sign into an existing account (Issue #3670) Hi @Denscryto thanks for the additional information. This seems to be related to the Identification Process via Internet Identity. I will ask for additional help from one of their development team, @lmuntaner . —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[Denscryto]

this window keeps popping up...i cant get onto any of my devices to refresh a passkey..thank u for your help On Wednesday, November 20, 2024 at 09:09:34 AM PST, Stefan Berger ***@***.***> wrote: Hi @Denscryto thanks for the additional information. This seems to be related to the Identification Process via Internet Identity. I will ask for additional help from one of their development team, @lmuntaner . — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[Denscryto]

this pop up keeps showing.. On Wednesday, November 20, 2024 at 10:56:50 AM PST, Llorenç Muntaner ***@***.***> wrote: Hi @Denscryto , Can you log in https://identity.ic0.app/ directly? Which browser are you using? Is it possible that you were connecting with a different browser before and now? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[Denscryto]

problem still persists

[Denscryto]

Sent from my T-Mobile 5G Device Sent from my T-Mobile 5G Device-------- Original message --------From: Llorenç Muntaner ***@***.***> Date: 11/20/24 10:56 AM (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me sign into an existing account (Issue #3670) Hi @Denscryto , Can you log in https://identity.ic0.app/ directly? Which browser are you using? Is it possible that you were connecting with a different browser before and now? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***> -------- Original message --------From: Llorenç Muntaner ***@***.***> Date: 11/20/24  10:56 AM  (GMT-08:00) To: dfinity/oisy-wallet ***@***.***> Cc: Denscryto ***@***.***>, Mention ***@***.***> Subject: Re: [dfinity/oisy-wallet] [BUG] Bug Short Description...wont let me   sign into an existing account (Issue #3670) Hi @Denscryto , Can you log in https://identity.ic0.app/ directly? Which browser are you using? Is it possible that you were connecting with a different browser before and now? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[lmuntaner]

To log in oisy.com you need to use the same browser and identity number that you used when logging in https://identity.ic0.app/ . Which you said you can log into, right?

Which browser and devices did it work to log in https://identity.ic0.app/ ?

The brower was Google Chrome do you mean? And was it always with the same phone?

Could you share a screenshot of the error you get when you try to log in oisy.com? (you can block the identity number for privacy, we don't need it)

[Denscryto]

this site wont work on any of my devices.lap top,android phone,desk top, or my android tablet