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App constantly crashing #266

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nleo575 opened this issue Oct 10, 2019 · 1 comment
Open

App constantly crashing #266

nleo575 opened this issue Oct 10, 2019 · 1 comment

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@nleo575
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nleo575 commented Oct 10, 2019

During a 3 week test of the app from 2019-09-03 to 2019-10-03, 3 out of 4 Android devices experienced crashes at least once a day. On one device in particular (see attached logcat file), the user's device would sometimes crash as much as 10 or more times in a single day. Unfortunately we weren't able to get logcat files from the other two devices that had issues.

Device details: Moto G, Android 7, AWARE build 256 from Jenkins

Our study specific settings can be found here.

There didn't appear to be any regularity to when crashes happened, but this still proved to be a major UX issue during testing.

Issue rating: 5 out of 5 where 5 is worse.
user1_logcat_20191009_1416.txt

@denzilferreira
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We will add Google Crashlytics to the client so we can capture these.

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