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<!DOCTYPE html>
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<html lang="en">
<head>
<meta charset="utf-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<title>LOUGOU - Terms & Conditions</title>
<meta name="description" content="" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<link rel="stylesheet" href="CSS/Fuvin.css" />
<link
rel="icon"
type="image/x-icon"
href="Images/favicon.ico"
/>
</head>
<body>
<header>
<a href="index.html">
<img
class="logo"
src="Images/LOUGOU.webp"
alt="LOUGOU logo"
/></a>
<ul>
<li><a href="index.html">HOME</a></li>
<li><a href="about.html">ABOUT</a></li>
<li class="dropdown">
<a class="dropbtn">BRANDS ▼</a>
<div class="dropdown-content">
<a href="men.html">Men's</a>
<a href="women.html">Women's</a>
<a href="kids.html">Kids'</a>
</div>
</li>
<li><a href="faq.html">FAQ</a></li>
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<a class="dropbtn">EN ▼</a>
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<a href="ChinesePage/indexCN.html">CN</a>
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</ul>
</header>
<main>
<section>
<h2>Terms & Conditions</h2>
<p>
Last Updated: June 18, 2022 <br /><br />
These are the terms and conditions of use for
https://lougou.github.io/ ("Site"). The Site is operated by LOUGOU
SDN.BHD. of Malaysia (“LOUGOU,” “we,” “us”, or “our”) and is a virtual
store that allows users to research, display, and promote certain
consumer goods. These Terms and Conditions of Use, our Marketplace
FAQs (the “FAQS”), and all other requirements posted on our websites,
all of which are incorporated into these Terms and Conditions of Use
by reference and as amended from time to time (collectively, “Terms”)
describe the terms and conditions on which we provide our websites
(the “Sites”), services, data, software, applications (including
mobile applications) and tools (collectively “Services”) to you,
whether as a guest or a registered user. In these Terms, “you” and
“your” refer to (a) you, the individual accessing and/or using the
Services, (b) any electronic agent accessing the Sites and/or using
the Services on behalf of an individual or business entity, and (c)
the business entity on whose behalf an individual or electronic agent
is accessing the Sites and/or using the Services. Your use of the
Sites and Services will be subject to these Terms and by using them
you agree to be bound by them. These Terms create a legal contract
between you and us. Please read them carefully. <br /><br />
We will collect and process personal data in accordance with our
Privacy Policy https://lougou.github.io/privacy. By using our Sites
and Services, or by clicking to accept these Terms, you accept and
agree to be bound and abide by these Terms in full. If you do not
agree to these Terms, do not use our Sites or any portion of the
Services. For all purposes, the English version of the Terms shall be
the original, binding instrument and understanding of the parties. In
the event of any conflict between the English version of the Terms and
any translation into any other language, the English version shall
prevail and control. These Terms contain provisions that govern how
claims between you and us are resolved (see Section 14, Disputes with
LOUGOU below). This includes an obligation to arbitrate certain claims
through binding and final arbitration, unless you opt out of the
arbitration when you sign up with us. Unless you opt out, you will
only be permitted to bring claims against us and seek relief on an
individual basis, not as a plaintiff or class member in any class or
representative action or proceeding, and you will only be permitted to
seek relief (including monetary, injunctive, and declaratory relief)
on an individual basis. As set out in the Country-Specific Terms, this
clause regarding arbitration will not apply to certain countries.
<br /><br />
1. Changes to Terms and Policies. LOUGOU may in our discretion change
these Terms (including the FAQs or any policy) at any time, but if we
do, we will place a notice on our Site. We may also send you an email
and/or notify you by some other means. Changes take effect on the date
set out in the Terms. You should view these Terms often to stay
informed of any changes that may affect you. YOUR CONTINUED USE OF THE
SITE AND/OR SERVICES AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR
ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY OF THE CHANGES,
YOU MUST CANCEL YOUR ACCOUNT AND NOT USE ANY PORTION OF THE SERVICES.
The version of these Terms posted on our Sites on each respective date
you visit the Sites will be the Terms applicable to your access and
use of the Services on that date. Our electronically or otherwise
properly stored copies of these Terms and the Privacy Policy shall be
deemed to be the true, complete, valid, and authentic copies of the
version of the Terms and the Privacy Policy that were in force on each
respective date you visited the Sites. We reserve the right to
terminate these Terms, or to refuse, restrict, or discontinue access
to or use of the Services (or any portions, components, or features
thereof) to you or any other person or entity, if you are in breach of
the Terms or for any reason or for no reason whatsoever, at any time,
without notice or liability. <br /><br />
2. About LOUGOU Virtual Store. The Site and Services are intended for
use only by persons who are at least 18 years of age. By using the
Site and Services you confirm that you meet this requirement and that,
if you are under the age of 18, you have received permission from your
parent or guardian before using the Site and Services. LOUGOU allows
third party sellers to list and sell their products in a live
marketplace on the Site and Services. Sellers' products will be made
available for sale on all of our Sites and mobile applications. Buyers
and sellers must create an account to purchase or sell items on the
LOUGOU platform (see Section 3). Buyers and sellers can delete or
deactivate their account by following the options available on our FAQ
page, as updated from time to time. In these scenarios the contract is
concluded between buyer and seller under the condition that the
article’s authenticity is approved by LOUGOU. A further description of
the live marketplace process and the rules applicable to buyers and
sellers is available on our FAQ page, as updated from time to time.
While LOUGOU as the platform provider helps facilitate transactions
that are carried out on the LOUGOU platform, LOUGOU is neither the
buyer nor the seller of the seller's products. LOUGOU provides a venue
for sellers and buyers to negotiate and complete transactions.
Accordingly, the contract formed at the completion of a sale for these
third party products is solely between the buyer and seller. Although
LOUGOU might provide historical pricing data to the buyer and seller,
we do not set prices for the items and LOUGOU is not an auctioneer.
LOUGOU acts as a commercial agent to conclude the sale on behalf of
each buyer and seller involved in each transaction. Because sellers
set prices, they may be higher than retail value of the products sold
on our Site. Any item valuations displayed through the Services are
estimates only. LOUGOU does not guarantee that any item will sell.
LOUGOU reserves the right to investigate complaints and violations of
these Terms and, to the extent permitted by applicable law, may take
any actions we deem appropriate, including suspending a buyer or
seller account and charging your payment method for costs we incur as
a result of the violation. Although the Services are anonymous and we
generally do not share your information with other buyers and sellers,
we may share your information with law enforcement and professional
advisers under an obligation of confidentiality as part of an
investigation related to any alleged violation of law or these Terms
in accordance with our Privacy Policy, and we may respond to all
inquiries initiated by law enforcement or other governmental agencies.
The Services are accessible to certain international sellers and
buyers. LOUGOU may provide access to certain features and tools to
international sellers and buyers, such as estimated local currency
conversion and integrated international shipping, customs and tax
tools. Sellers and buyers are responsible for complying with all laws
and regulations applicable to the international sale, purchase, and
shipment of items. <br /><br />
3. Authentication; Shipping and Handling. As part of the purchase
transaction, the seller will ship the item to LOUGOU and LOUGOU will
visually inspect the item and use commercially reasonable efforts to
confirm it is authentic and meets our condition standards. If LOUGOU
determines the item is authentic and meets our condition standards,
LOUGOU will ship the item to the buyer. If LOUGOU cannot reasonably
confirm the authenticity of the item or determines it is not authentic
or does not meet our condition standards, then we will notify the
buyer and the seller that the item has not passed authentication and
will issue a refund to the buyer. Additionally, LOUGOU has the right
to reject any item for any reason, including but not limited to,
authenticity, failure to meet our condition standards, or damage of
the item. LOUGOU policy requires sellers to ship items within the
specified timeframe provided in the sale confirmation email after
purchase. However, because LOUGOU cannot control the amount of time it
takes for the item to reach LOUGOU, we cannot guarantee a specific
delivery timeframe for any items and therefore, buyer is not permitted
to cancel the purchase if the item does not ship from the seller
within the specified timeframe in the sale confirmation email after
purchase. Once we receive the item from the seller it generally takes
1-2 business days for us to authenticate the item and ship it to a
buyer. If a buyer does not receive an item, the buyer shall promptly
report the issue to LOUGOU within 2 days of the latest estimated
delivery date. LOUGOU has the right, in our sole and absolute
discretion to refuse to accept returns or other refunds and/or to
charge restocking fees for returned or abandoned items. If a buyer or
seller refuses to accept delivery of a package sent to his/her address
on file, LOUGOU will consider the property abandoned after thirty (30)
days and may charge the buyer or seller LOUGOU’s reasonable expenses
incurred due to such refusal to accept delivery. <br /><br />
4. Counterfeits, Fraud, and Market Manipulation. LOUGOU takes
counterfeiting, fraud and market manipulation very seriously. If a
seller provides a counterfeit item or attempts to defraud any buyer or
LOUGOU, LOUGOU reserves the right to do any or all of the following,
in its sole discretion: (i) remove any or all of seller’s listings
from the Services; (ii) cancel any or all of seller’s orders pending
through the Services; (iii) withhold any payments due to seller; (iv)
place limits on seller’s buying and selling privileges; (v) charge
seller’s payment method for costs, expenses and fees incurred by
LOUGOU as a result of seller’s action or inaction, including charging
seller for the cost of replacement items, the value of coupons and
gift certificates provided to the buyer, reprinting fees incurred by
LOUGOU, rerouting charges imposed by carriers, and refunds to the
buyer; (vi) ship the item back to the seller at the seller’s cost
(including any customs and duties amounts incurred by LOUGOU); (vii)
provide the counterfeit items to law enforcement or destroy the
counterfeit items, (viii) temporarily or permanently suspend seller’s
account, and (ix) charge seller’s payment method a minimum of RM15.00
or an amount up to 15% of the transaction amount, in LOUGOU's sole
discretion, as a service fee. Seller hereby agrees that each of the
foregoing remedies are reasonable and justified upon LOUGOU’s
discovery of counterfeit items or fraudulent actions, even if those
items or actions were not known by the Seller at the time to be
counterfeit or fraudulent (e.g., negligent fraud). Seller understands
and agrees that if we provide the counterfeit item to law enforcement,
seller’s communications and any property claim with respect to that
item must be solely with that law enforcement agency and not with us.
We may also use fraud protection measures, including algorithms and
automated systems to monitor for fraud, which might result in
cancellation of listings or sales or account suspension. If this
occurs in error please contact us at https://help.LOUGOU.com. We may
also require additional identification information from you if you
engage in certain high-value transactions or high overall payment
volumes through LOUGOU. If a buyer receives an item that it believes
to be counterfeit, the buyer must notify LOUGOU in writing within 3
days after receiving the item, and we will commence an investigation
into the item. The buyer shall cooperate with us in the investigation
and final disposition of the item, including providing photographs and
other evidence of the item, providing the item to law enforcement,
destroying the item, or delivering the item back to us, at our
direction. If we elect to have the buyer destroy the item, the buyer
shall provide reasonable proof of destruction to us. We will refund
all fees and costs paid by the buyer for the item (including shipping
and handling). In no event may a buyer resell any item (on LOUGOU or
elsewhere) that is reasonably believed to be counterfeit. LOUGOU may
monitor the integrity of the LOUGOU marketplace and may take steps to
protect the marketplace as determined by LOUGOU in its sole discretion
(e.g., if LOUGOU believes a seller or buyer is engaging in market
manipulation or fraud, including creating false or “dummy” accounts).
If LOUGOU believes that a seller or buyer attempts to interfere with
the free and fair operation of the LOUGOU marketplace, or creates
artificial, false or misleading information, or information appearing
to mislead with respect to pricing or demand for a product on the
LOUGOU marketplace (all of the foregoing in LOUGOU’s sole discretion),
then, without limiting any other rights of LOUGOU, LOUGOU reserves the
right to do any or all of the following, in its sole discretion: (i)
remove any or all of the user’s listings from the Services; (ii)
cancel any or all of the user’s orders pending through the Services;
(iii) withhold any payments due to the user; (iv) place limits on a
user’s buying and selling privileges; (v) charge user’s credit card
for costs, expenses and fees incurred by LOUGOU as a result of the
user’s actions; (vi) notify law enforcement of the fraudulent
activity; (vii) temporarily or permanently suspend the user’s account,
and (viii) charge the user’s credit card an additional service fee of
up to RM1,000 to cover LOUGOU’s investigation fees and other related
costs and expenses. <br /><br />
</p>
</section>
</main>
<footer>
<table>
<thead>
<tr>
<th id="brands">BRANDS</th>
<th id="about">ABOUT</th>
<th id="CustCare">CUSTOMER CARE</th>
</tr>
</thead>
<tbody>
<tr>
<td headers="brands"><a href="men.html">Men's</a></td>
<td headers="about"><a href="about.html">Brand's Philosophy</a></td>
<td headers="CustCare"><a href="faq.html">FAQ</a></td>
</tr>
<tr>
<td headers="brands"><a href="women.html">Women's</a></td>
<td headers="about"><a href="TheTeam.html">The Team</a></td>
<td headers="CustCare"><a href="ContactUs.html">Contact Us</a></td>
</tr>
<tr>
<td headers="brands"><a href="kids.html">Kids'</a></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>
<br />
<div class="footerInner">2022 © LOUGOU</div>
<div class="footerInner">
<a href="copyright.html">Copyright</a> <a href="T&C.html">T&C</a>
<a href="privacy.html">Privacy</a>
</div>
</footer>
</body>
</html>