ticket_example.json

{"id":2945,"group_id":1,"priority_id":3,"state_id":3,"organization_id":null,"number":"972945","title":"Laptop","owner_id":11,"customer_id":410,"note":null,"first_response_at":null,"first_response_escalation_at":null,"first_response_in_min":null,"first_response_diff_in_min":null,"close_at":null,"close_escalation_at":null,"close_in_min":null,"close_diff_in_min":null,"update_escalation_at":null,"update_in_min":null,"update_diff_in_min":null,"last_contact_at":"2022-01-18T13:11:09.578Z","last_contact_agent_at":null,"last_contact_customer_at":"2022-01-18T13:11:09.578Z","last_owner_update_at":null,"create_article_type_id":1,"create_article_sender_id":2,"article_count":3,"escalation_at":null,"pending_time":"2022-01-31T07:00:00.000Z","type":null,"time_unit":null,"preferences":{"channel_id":17,"escalation_calculation":{"last_update_at":"2022-01-18T13:11:09.578Z","last_contact_at":"2022-01-18T13:11:09.578Z","sla_id":8,"sla_updated_at":"2021-10-22T10:25:20.175Z","calendar_id":1,"calendar_updated_at":"2022-01-18T08:07:19.277Z","escalation_disabled":false}},"updated_by_id":11,"created_by_id":410,"created_at":"2022-01-18T13:11:09.218Z","updated_at":"2022-01-25T07:36:50.007Z","kategorie1":"IT-","ida_name":"","ida_inhalt":"","ida_grund":"","ida_stichtag":null,"ida_loeschen":null,"ida_benoetigtbis":null,"ida_bemerkung":""}