The ultimate goal of the analysis model of the benefits brought about by digitization is to provide the various departments involved with summary indicators on a homogeneous calculation basis of the benefits deriving from the initiatives implemented.
The structure of the model allows for a double evaluation:
- Ex-ante potential benefit assessments (theoretical benefit)
- Ex-post final evaluation of the benefits obtained (monitoring)
- Identification of the macro-activities most impacted by the digital project
- Mapping of the processes impacted by the digital application
- Calculation of the benefits for the stakeholders impacted by the initiative
The quantification of the benefits of digitization is summarized in 6 indicators, of which 3 refer to the PA and 3 to the Citizen, to show the double effect of digitization in terms of improving the efficiency of the PA's organizational structure and improving the level of service offered to citizens.
